Terms and conditions of use

SUPPLIER DATA
The supplier company of the commercialized products on the website www.thatsitaliano.com, available for orders, is Techne'.com s.r.l. via Ceccano, 79 - 03100 Frosinone (FR) Italy.
ADDRESS:
Techne'.com s.r.l.
via Ceccano, 79 - 03100 Frosinone (FR) Italy
Tel: +39 3335736420 - +393401571287
P.IVA (VAT NUMBER) 02116700606


CHARACTERISTICS OF THE PRODUCTS AVAILABLE FOR SALE
The characteristics of the products including their final price are described on the online catalogue and are visible in each phase of the ordering process before the conclusion of the sale contract. All prices include VAT.


• Warranties
Technè.com s.r.l. guarantees that the shipped products are the same as those indicated on the website.

In the case of any product being visibly damaged or not compliant with the order at the moment of delivery (different vintage or company from the one requested), Technè.com s.r.l. guarantees product substitution at no expense within and not beyond 30 days from the delivery date as long as notification is given by the client within 24 hours from product reception.
In the case the package appears to be damaged, or the number of packages delivered does not correspond to the order, we advise to not accept the goods or to indicate on the transport document that they have been “accepted subject to checking”.


• Validity of the offer
The terms and conditions of sale of each product are those indicated and visible on our online website during the order process and at its conclusion. Technè.com srl reserves the right to update the terms and conditions as well as the prices of sale at any moment and without forewarning. All prices are expressed in Euro and include VAT.
Order conclusion
The transmitted order shall be considered completed and binding for Technè.com s.r.l. only at the moment of payment and when the client has confirmed the delivery address via email. After each order a regular invoice (if specifically requested during the ordering process) or a receipt will be issued, which will then be attached to the purchased goods.
If the payment is made through wire transfer, the transaction data (Transaction Reference Number and date) must be sent via email to info@thatsitaliano.it within 48 hours from the order time (excluding holidays). After this deadline and if other agreements between Technè.com s.r.l. and the client have not been made, the order will be cancelled. It is understood that the order will be shipped only after reception of transaction data.


• Payment method
Accepted methods of payment:

- Wire transfer
- Credit card
- Paypal

• Delivery of goods
The products will be sent to the address indicated at the moment of order placement. The delivery times indicated on our website are based on the availability of the products and on the transition times indicated by our courier delivery service companies. In the case of the client’s chosen product not being momentarily available by technical error, notification will be sent to the client via email on the possible delay of delivery so as to have the possibility of confirming or cancelling the order.
Technè.com s.r.l. takes no responsibility for any delay due to delivery company or other category strikes that could compromise practicability.
Our courier delivery services deliver during normal working hours (from Monday to Friday from 9.00 a.m. to 5.00 p.m.). For this reason, it is advisable to indicate a delivery address where the courier will surely find someone present to accept the delivery, possibly indicating a time frame and, in case of a commercial activity, the days closed. It is also advised to indicate a telephone number to help the courier in the case of difficulty finding the delivery address.
In the case of a necessary second delivery because of nobody present at the indicated delivery address or because of an incorrect address given at order placement, the added costs will be charged to the recipient and Technè.com s.r.l. will not be liable.


• Right of Withdrawal
In relation to the Official Gazette (Gazzetta Ufficiale) n. 58 Legislative Decree n. 21/2014, of transposition of the directive 2011/83/EU on consumer rights which unifies and substitutes the directive 85/577/EEC on consumer protection in case of contracts negotiated outside of business premises and the directive 97/7/EC on consumer protection in case of distance contracts and of all the following relative directives, the client has the right to withdraw from the purchase, without any penalty and without indicating the reason within 14 days from the reception of goods.
The communication of withdrawal must be sent by registered mail to "Technè.com s.r.l. via Ceccano, 79 Frosinone (FR) Italy"; this communication may also be anticipated via email, as long as it is confirmed by registered mail within the following 48 hours. The reason has no importance. An indication on the causes of the withdrawal request, in case of our fault, would however help us to improve the service. The reimbursement will be made by wire transfer or other method which must be indicated on the withdrawal communication and will take place in the least possible time and however within and not beyond the limit of 30 days from our reception of withdrawal communication. The goods must not be opened, without their casing or parts of it and must not bear signs of breaking. Countersign return deliveries will not be accepted in any case.


THE RETURN DELIVERY EXPENSES WILL BE COMPLETELY CHARGED TO THE CLIENT.

Technè.com s.r.l. does not respond of possible damage to products during shipment and return of these. In the case the company receives returned products which are damaged or broken, or in the case it does not receive the returned products at all, it will not forward the reimbursement payment to the client. It is therefore advisable to entrust a suitable courier delivery company for the return of goods which also guarantees shipment tracking. Finally, the regulation on withdrawal rights is not applicable when the purchaser is a commercial operator or a reseller.


• Direct Communication
Laws are important but sometimes the best way to resolve any problem is communication and flexibility. Therefore, for any reason we invite you to contact us directly calling us at +39 3335736420 or +393401571287 every day from 9.00 a.m. to 5.00 p.m. or via email at info@thatsitaliano.it so we can find a solution to any concern regarding the placement of your order!
By using this website, you fully accept, without reserve, the conditions specified in these pages.